Housing Pathways

Housing Pathways is the way applications for housing assistance are managed in NSW. It is a partnership between the Homes NSW, including the AHO and the Housing Contact Centre, and participating community housing providers.

Housing Pathways provides:

• coordinated information about housing assistance
• a single application process
• common eligibility criteria for housing assistance
• a standard assessment process, and
• a single waiting list known as the NSW Housing Register

Housing assistance available through Housing Pathways includes social housing managed by Homes NSW, including AHO properties, and by participating community housing providers. It may also include help to set up a tenancy in the private rental market or temporary accommodation if someone is homeless.

You can apply for housing assistance online 24/7 or by phone, Monday to Friday between 9am and 5pm by calling the Housing Contact Centre on 1800 422 322.

You can talk to any Housing Pathways provider to find out where your application is up to or request changes to your application.