LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Developmental Disabilities Supports Division

Core Values

Mission and Vision:

To serve those with intellectual and developmental disabilities by providing a comprehensive system of person-centered community supports so that individuals live the lives they prefer, where they are respected, empowered, and free from abuse, neglect, and exploitation.

Guiding Principles:

To act with:

• Accountability
  • Demonstrate honesty, integrity and honor commitments to each other and persons supported by our waiver programs.
  • Partner with people with intellectual and developmental disabilities, internal and external stakeholders to share expertise and ideas to work toward common goals.
  • Appreciate the dignity, knowledge, and contributions of all persons.
  • Promote trust through clear and direct communication with internal and external stakeholders

  To be:

  • Person Centered
    • Cultivate a safe and trusted system that is designed around individual needs.
    • Identify and address risks before they become issues. Prevent isolated issues from becoming systemic.
    • Implement creative solutions that anticipate individuals’ evolving needs.
    • Work with providers and educate communities in providing services that meet individuals where they are.

    Need DDSD Assistance?

    Have questions about applying for the Waiver?

    Discover more about eligibility and the application process on our Pre-service Intake Bureau page. Use the left side navigation menu to find the Pre-Service Intake Bureau.

    Looking for support for someone already receiving waiver services?

    Regional Office Requests for Assistance

    DDSD created the Regional Office Request for Assistance RORA , system to promote communication with external and internal partners and to provide a forum for raising concerns to DDSD. Note: This does not replace any required reporting of Abuse Neglect or Exploitation.

    • RORA (Electronic Form)
    • RORA (Fax form)
    • Regional Office Request for Assistance Instructions

    You may also reach out to DDSD by phone: DDSD Staff Directory

    Reporting Abuse, Neglect & Exploitation

    Call the Adult Abuse, Neglect and Exploitation Hotline at 866-654-3219.
    OR File a report online

    Visit Division of Health Improvement pages for more information.

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